Privacy and Cookies Policy

fly-sure.co.uk are committed to protecting and respecting your privacy. This policy (together with our terms of use set out in the Legal & Regulatory Information document and any other documents referred to on it) sets out the basis on which we will process any personal data we collect from you or that you provide to us, via the site www.fly-sure.co.uk (the “site”).

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. You should also show this notice to anyone else who may be insured under your policy.

Any personal information you supply to fly-sure.co.uk via the site will be treated in accordance with the Data Protection Act 1998 (the “Act”) and other legislation intended to protect your personal information and privacy.

Wherever the name “fly-sure.co.uk” or the words “we” or “our” are used on the site, this means Arthur J. Gallagher Insurance Brokers Limited. Please refer to the Legal & Regulatory Information document for more information about fly-sure.co.uk.

1. INFORMATION WE MAY COLLECT FROM YOU

1.1 We may collect and process the following data about you:

(a) Information that you provide by filling in forms on our site www.fly-sure.co.uk. We may also ask you for information when you report a problem with the site.

(b) If you contact us, we may keep a record of that correspondence. Monitoring or recording of your calls, emails and other communications may take place in accordance with UK law, and in particular for business purposes such as for quality control and training, processing necessary for entering or performing a contract; to prevent unauthorised use of our telecommunication systems and websites; to ensure effective systems operation; to meet any legal obligation; in your vital interests; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller. Please visit the following website for further information

2. IP ADDRESSES AND COOKIES

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

(a) To estimate our audience size and usage pattern.

(b) To store information about your preferences, and so allow us to customise our site according to your individual interests.

(d) To recognise you when you return to our site.

2.3 You may refuse to accept cookies by activating the setting on your browser which may allow you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

3. WHERE WE STORE/PROCESS YOUR PERSONAL DATA

3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things the provision of support services. By submitting your personal data, you agree (and confirm that anyone whose personal data is provided by you agrees) to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

3.2 If applicable, where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

3.4 In order for us to respond to your request for certain of our online services, such as quotes, cover and claims handling, and to enable us to deal with you in respect of those services over the telephone, it may be necessary for us to ask you to provide us with sensitive information (such as details of medical conditions and criminal convictions) about you and/or others who may benefit from one or more services provided by, and/or an insurance policy purchased through us. We will process any sensitive information you provide to us in accordance with this Privacy & Cookies Policy and we will not use any sensitive personal information about you and/or others except for the specific purposes for which you provide it and to provide the services described in your insurance policy. We will process any sensitive information you provide to us about a third party on the basis that you have provided us with this information with the explicit consent of that third party, so please ensure that you only provide us with sensitive information about others having obtained their prior agreement to this.

By requesting that we provide you with online services, or contacting us over the telephone to request the provision of services in relation to a quotation or insurance policy, you will be deemed to have given consent to our collecting and processing (as outlined above) of any sensitive information about you and/or relevant others which you may be required to provide.

4. USES MADE OF THE INFORMATION

4.1 We may use information held about you in the following ways:

(a) to ensure that content from our site is presented in the most effective manner for you and for your computer.

(b) to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

(d) to notify you about changes to our service.

(e) to safe-guard against fraud and money laundering.

(f) to offer renewal of a policy.

(g) to enable us to conduct research and statistical analysis and facilitate our internal customer service monitoring.

(h) update our records about you.

(i) for the purposes of insurance administration by us or our agents, by our re-insurers and may be disclosed to regulatory bodies for the purposes of monitoring and / or enforcing our compliance with any regulatory requirements

5. DISCLOSURE OF YOUR INFORMATION

5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

5.2 We may disclose your personal information to third parties:

(a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b) if any Arthur J. Gallagher company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

(c) if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms of use set out in the Legal & Regulatory Information document and other agreements; or to protect the rights, property, or safety of Arthur J. Gallagher, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5.3 We may disclose your personal information or other information about you in respect of the insurance you have purchased or quote you have obtained to affinity partners, (re)insurers, other insurance intermediaries, insurance reference bureaus, medical service providers, fraud detection agencies, loss adjusters, solicitors/barristers, accountants, parties involved in the claims handling process and/or service providers where necessary to provide and administer or improve our products, services and/or who may provide ancillary services, reinsurance companies and insurance regulatory authorities, and as may be required by law. In assessing any claims made, the insurer or its agents may undertake checks against publicly available information (such as electoral roll, county court judgments, bankruptcy orders or repossessions).

6. YOUR RIGHTS

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

6.2 Our site may, from time to time, contain links to and from the websites of other companies in the Arthur J. Gallagher & Co group, our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. ACCESS TO INFORMATION

7.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8. CHANGES TO OUR PRIVACY POLICY

8.1 We may revise the privacy policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

9. CONTACT

9.1 If you have any questions concerning our use of your personal data, or you would like us to check, amend or update the personal data we hold about you, please Contact Us